General - FAQ

Do you offer discounts for customers in the aviation industry?

We are a strict no discount brand. Why? It's just easier to keep the same everyday fixed low price. We prefer this instead of having discount codes bouncing around the world, which is just confusing for all.

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Do you have a shop I can visit ?

Our Collingwood address does not have a retail capacity to offer a click and collect service. Our friends at Australia Post and DHL will always do their best to deliver your parcels quickly. We always work to minimise handling time, so you should expect a quick dispatch from our warehouse.

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Do you offer collaborations?

Push the call bell and hit us up with an email to info@skysoles.com and tell us about yourself, how you want to collab and how you think we can work together.

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How can I contact you for assistance?

Assuming we aren't on controlled rest, you can contact our customer service team via our social media channels, by sending an email to info@skysoles.com, or calling us on +61 3 9416 2584. What's best? Email will always get the quickest response.

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I'm a customer outside Australia and my payment was rejected. Please help!

Crikey, we've all encountered this before. Sky Soles is an Australian based business. If your bank account is held outside Australia, please consider that transacting online is like travelling to that country. You may encounter geographic restrictions on your card. Please contact your bank to approve transactions from an Australian based company.

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I'm enquiring as a business or airline. Do you offer corporate pricing and how can I place an order?

We don't like to brag, but Sky Soles currently works with business clients located in Africa, Europe, Australia, New Zealand, North America and the Pacific Islands. We design for all industries with a major focus on aviation, rail, defence and cruise sectors. We can happily work worldwide on projects big and small. For further information please checkout our "Corporate Solutions" page above or contact us at info@skysoles.com.au