Returns Policy

We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.

Faults/Incorrect Orders: 

The Sky Soles Returns Policy includes the rights you are entitled to under Australian Consumer Law. We operate under a 30 day return period from the date of purchase.

Sky Soles may request photos of the fault claim prior to approving the return. If the item is found to be faulty, Sky Soles will repair or replace your order at our discretion, by supplying a return shipping label*.

If your product is faulty and cannot be repaired or replaced; Sky Soles will supply a return shipping label and you are eligible for a full refund*. 

Sometimes we don't get it right. If we have sent you an incorrect item Sky Soles will supply a return shipping label for the incorrect item and will rectify your order*.

Also;

• Items must be unworn, undamaged and unmarked
• In their original condition, and
• In the original packaging or shoe box (we consider this part of the item) with applicable accessories

 

Size/Style Swap: 

Remember, Sky Soles offers USA customers one free "size/style swap". Should you use our fitting guide and the shoes don't quite fit, please contact info@skysoles.com to arrange your size/style swap.

To be eligible for a size swap;

• Items must be unworn, undamaged and unmarked
• In their original condition, and
• In the original packaging or shoe box (we consider this part of the item) with applicable accessories
• Access to the size/style swap program is restricted to Sky Soles branded product, this excludes all Sala branded product.

 

Change of Mind (before size/style swap): 

If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we will still refund your purchase if returned within 30 days of purchase, but the return shipping isn’t covered, and refunds will be sent to the original purchaser’s method of payment. We will supply a returns label under the DHL/UPS postal systems and the cost of returning your package to Australia will be deducted from the refund. No handling fees are added, only the exact cost billed to us by the carrier.

To be eligible for a change of mind refund;

• Items must be unworn, undamaged and unmarked
• In their original condition, and
• In the original packaging or shoe box (we consider this part of the item) with applicable accessories

We reserve the right to decline an item for a refund if:

• The return was made after 30 days
• The products are marked, damaged or show signs of wear
• The products are not returned in their original and undamaged box or packaging

 

Change of Mind (after size/style swap): 

If you change your mind (it happens to the best of us) after a size swap, we will still refund your purchase if returned within 30 days of purchase, but the return shipping isn’t covered. The refund will also be sent to the original purchaser’s method of payment.

Due to the distance between Australia and the USA, change of mind refunds after a size/style swap will incur a refund deduction made up of three components;

1. Postage from the USA to Australia (Parcel 1)
2. Postage from Australia to the USA (Parcel 2)
3. Postage from the USA to Australia (Parcel 2)

These deductions reflect the exact cost we have incurred from our shipping carriers and no handling fees or surcharges are added.

To be eligible for a change of mind refund;

• Items must be unworn, undamaged and unmarked
• In their original condition, and
• In the original packaging or shoe box (we consider this part of the item) with applicable accessories

We reserve the right to decline an item for a refund if:

• The return was made after 30 days
• The products are marked, damaged or show signs of wear
• The products are not returned in their original and undamaged box or packaging

 

Trying on Footwear: Sky Soles recommends trying shoes on carpet to avoid damage to the heel and outsole

* Sky Soles will provide a DHL/UPS shipping label via email, which will need to be printed and attached to the package. Lodgement with the carrier will be the responsibility of the customer. Return shipping to the customer will be processed with DHL/UPS back to the USA.