Here at Sky Soles we pride ourselves on delivering an honest and personalised approach to customer service. We are always ready to support you.
We provide an innovative shoe care guide called the "SOP Care Guide" to teach you how to best maintain and look after your Sky Soles. We deploy size guides to help ensure the perfect fit from day one. Microfibre shoe bags come standard to protect your shoes during travel.
How to find your correct length:
1. Place a piece of A4 paper on the floor up against a wall.
2. With the back of your heel against the wall, stand on the paper and have someone place a pencil mark on it at the end of your longest toe. Do this for both feet.
3. Measure the distance from the edge of the A4 paper where your heel was to the furthest pencil marking.
When selecting your size, we recommend considering the following:
• Sky Soles uses European sizing which has 6.6mm increments in length between sizes.
• Our common width styles are designed for the average Australian, American and New Zealand foot widths.
• The all-natural leathers used in our shoes stretch during the wearing in phase and as such Sky Soles always recommends a "firm" initial fit.
Australia
Complimentary size swap: Available *
Extra size swaps: Available, surcharge applies
Change of mind refund: Available, customer pays shipping #
New Zealand
Complimentary size swap: Available *
Extra size swaps: Available, surcharge applies
Change of mind refund: Available, customer pays shipping #
USA
Complimentary size swap: Available *
Extra size swaps: Available, surcharge applies
Change of mind refund: Available, refund deduction for returns label #
Rest of world
Complimentary size swap: Not available
Extra size swaps: Yes, included
Change of mind refund: Available, customer pays shipping
# Change of Mind refunds may incur a deduction if requested after using the complimentary size swap program.
* Size Swaps are only available for Sky Soles branded product, this excludes all Sala branded product.
^ Launching to market soon, unavailable until further advised
I'm enquiring as a business or airline. Do you offer corporate pricing and how can I place an order?
Australia
Shipping: Free shipping, Australia Post
Express availability: Yes, via upgrade
Tax: GST applies
New Zealand
Shipping: Free shipping, Australia Post
Express availability: Yes, via upgrade
Tax: Duty/GST Free
USA
Shipping: Free shipping, DHL
Express availability: Yes, included
Tax: Duty/GST Free
Rest of world
Shipping: Calculated at checkout, DHL Global Express
Express availability: Yes, included
Tax: Duty/GST Free
^ Launching to market soon, please refer to "rest of world" until further advised.
Whether you have a question about a product, looking for tips on how to best look after you Sky Soles, or need to arrange a size swap, please reach out to our friendly crew.
Through the conduction of heat, leather naturally stretches and moulds to your feet. Generally as the day progresses your feet can swell, which can also be exacerbated by cabin altitude. At Sky Soles we only use the highest-grade leather available for maximum comfort and quality. Like human skin leather is comprised of millions of tiny pores. Treated well these pores remain clean, shiny and most importantly hydrated. So how do we ensure you always get the ultimate shine?
Welcome to skysoles.com.au (the 'Site'). Here are some details about how we work.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
All transactions are processed in United States Dollars (USD) and shown on the product and checkout pages.
Sky Soles delivers products to most of planet earth and select parts of our solar system that DHL/UPS service. Shipping rates will be quoted with any order on the checkout page. We usually dispatch orders within 2 business days. Delivery times may vary at the discretion of the carrier. Transit times to the USA range from 4 to 6 business days depending on the postcode within the USA.
For our USA customers we offer Free Shipping.
Sky Soles is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1-2 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team.
Sky Soles assists with easy returns to make sure you're happy with your purchase.
If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping. Even better, choose as carefully as you can before hitting that confirmation button of joy.
The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on skysoles.com.au for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.
When purchasing from Sky Soles your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. Sky Soles meets PCI Compliance through the Australian PCI Security Council, ensuring you are shopping in the safest way possible.
Sky Soles is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured, and is only used for the purposes described in this privacy policy. We primarily use this information to identify and fill your orders, and to personalise your shopping experience with us.
This privacy policy applies both to information collected through our web sites and information collected offline. By accessing our web sites, you acknowledge and agree to the uses of information described in this privacy policy.
Sky Soles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Sky Soles may collect the following information:
Sky Soles require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Sky Soles are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that Sky Soles does not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
Sky Soles will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible via this link. We will promptly correct any information found to be incorrect.
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