Support Hub

Here at Sky Soles we pride ourselves on delivering an honest and personalised approach to customer service. We are always ready to support you.

We guarantee our highly rated customer support through several steps.

We provide an innovative shoe care guide called the "SOP Care Guide" to teach you how to best maintain and look after your Sky Soles. We deploy size guides to help ensure the perfect fit from day one. Microfibre shoe bags come standard to protect your shoes during travel.

Sizing

Sizing

How to find your correct length:

1. Place a piece of A4 paper on the floor up against a wall.

2. With the back of your heel against the wall, stand on the paper and have someone place a pencil mark on it at the end of your longest toe. Do this for both feet.

3. Measure the distance from the edge of the A4 paper where your heel was to the furthest pencil marking.

 

When selecting your size, we recommend considering the following:

• Sky Soles uses European sizing which has 6.6mm increments in length between sizes.

• Our common width styles are designed for the average Australian, American and New Zealand foot widths.

• The all-natural leathers used in our shoes stretch during the wearing in phase and as such Sky Soles always recommends a "firm" initial fit.

Return

Return

 

 

Australia

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, customer pays shipping #

 

New Zealand

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, customer pays shipping #

 

USA

Complimentary size swap: Available *

Extra size swaps: Available, surcharge applies

Change of mind refund: Available, refund deduction for returns label #

 

Rest of world

Complimentary size swap: Not available

Extra size swaps: Yes, included

Change of mind refund: Available, customer pays shipping

 

# Change of Mind refunds may incur a deduction if requested after using the complimentary size swap program. 

* Size Swaps are only available for Sky Soles branded product, this excludes all Sala branded product.

^ Launching to market soon, unavailable until further advised

FAQs

FAQs

Shipping

Shipping

 

 

Australia

Shipping: Free shipping, Australia Post

Express availability: Yes, via upgrade

Tax: GST applies

 

New Zealand

Shipping: Free shipping, Australia Post

Express availability: Yes, via upgrade

Tax: Duty/GST Free

 

USA

Shipping: Free shipping, DHL

Express availability: Yes, included

Tax: Duty/GST Free

 

Rest of world

Shipping: Calculated at checkout, DHL Global Express

Express availability: Yes, included

Tax: Duty/GST Free

 

^ Launching to market soon, please refer to "rest of world" until further advised.

Our friendly crew are always ready to help

Whether you have a question about a product, looking for tips on how to best look after you Sky Soles, or need to arrange a size swap, please reach out to our friendly crew.

The ultimate shine

The ultimate shine

Through the conduction of heat, leather naturally stretches and moulds to your feet. Generally as the day progresses your feet can swell, which can also be exacerbated by cabin altitude. At Sky Soles we only use the highest-grade leather available for maximum comfort and quality. Like human skin leather is comprised of millions of tiny pores. Treated well these pores remain clean, shiny and most importantly hydrated. So how do we ensure you always get the ultimate shine?

Free shipping to the USA Free shipping to the USA